We strive to deliver fabulous customer service.
Please read our policies below for our shipping and return policies.
Please contact us directly at 916.753.0358 should you need additional information or help.
CARE
All of our decoupage items should
be gently cleaned by hand using
a mild detergent and soft cloth.
Do not submerge in water. Resin trays may turn yellow over time; this is a natural occurance.
For decorative purposes only.
SHIPPING
All orders will ship via USPS or Fed Ex Ground. Once you place your order, you will receive an e-mail within 72 hours confirming your order. You will receive another e-mail once the item has shipped with tracking information.
Please allow five business days for delivery in the U.S. Please contact
us directly if you need a faster shipping option.
USPS/Fed Ex will attempt to deliver to your address three times. Why Girls Go Astray is not responsible for additional shipping fees if you are not available to receive your package. Should you waive signature upon delivery,
Why Girls Go Astray cannot be held responsible for your package once
it is left at your door.
©Why Girls Go Astray.
All rights reserved.
PRIVACY POLICY
We do not share any of your information with anybody ever.
DAMAGE OR BREAKAGE
Despite our very best efforts to prevent it, items are occasionally damaged during shipping. Should this happen it is important that you keep all of the original packaging and contact us within 5 days of receiving
the item.
We will replace your item and reship as soon as USPS/Fed Ex has inspected and obtained possession of the
original package and the replacement products are available for shipment.
RETURNS
If, for any reason, you are not satisfied with your purchase you may return it to us for an exchange, credit or combination of both within 10 days of receiving the item.
RETURN PROCEDURE
To make a return, please email andy@whygirlsgoastray.com for a return authorization BEFORE you send back the item. Why Girls Go Astray is not responsible for missing packages or any damage that occurs in return shipping.
Returns are accepted within 30 days of delivery with a Return Merchandise Authorization only. Please contact us by email or phone to receive your RMA. Do not send any item(s) back to us with out an RMA. Your package will be refused.
Products must be returned in new condition, in their original packaging. Items that can not be re-sold as new (including packaging) will result in up to a 33% restocking fee.
Customers may return packages via UPS, Fed Ex or USPS, however we suggest that you ship using a traceable and insured method as customers are fully responsible for all items until they are received by our returns department.
If a package is refused by the customer or returned to sender, we will deduct the amount of the return shipping from the return.
Customers are responsible for all shipping costs. We do not refund shipping costs for your order nor do we pay for you to return items to us.
Prices, Designs, and Items are subject to change without notice